Support

Something not working, or want to ask about a feature? We read every message.

Get in touch

We reply within 2 working days. To get you sorted faster, please include:

What device you are using (for example iPhone 14, iOS 18)
What you were doing when it went wrong
A screenshot if you can

Common questions

A card scanned as the wrong card

Card recognition is very good but not perfect, especially with damaged cards, heavy glare or older prints. You can always correct it by searching for the card by name or number and ticking it manually. If a particular card is consistently misread, email us the card and set and we will look into it.

My collection has not synced to my other device

Sync needs you to be signed in to the same account on both devices, with a working internet connection. Open the app on the device with the missing data and pull down on the dashboard to force a sync. If it still does not appear, email us before making changes, so we do not lose anything.

A card's price looks wrong

Prices are market estimates from TCGplayer and Cardmarket, converted daily. They are a guide, not a valuation or an offer to buy. Some cards, especially newly released and sealed-era ones, have thin market data. We do not price your collection for insurance or sale purposes.

A set or card is missing

Card data comes from a catalogue that updates as sets are released. Very new sets sometimes appear with a partial list that fills in over the following days. If something is still missing a week after release, tell us.

I want to delete my account and data

You can delete your account and everything in it from inside the app, under Profile and Settings. This is permanent and removes your collection from our servers. If you would rather we did it, email info@sethunterapp.com and we will action it within 30 days.

Report a security issue

Found a vulnerability? Please email info@sethunterapp.com with the details before disclosing it publicly. We will acknowledge within 5 working days and keep you updated. We are grateful for responsible disclosure and will credit you if you would like.